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Optus network outage affects millions of Australians

The outage crippled payment systems and online operations

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Optus network outage affects millions of Australians

Millions of Australians were left without a phone or internet connection on Wednesday after the country’s second-largest telecommunications provider experienced an unexplained nationwide outage.

The outage crippled payment systems and online operations and led to morning peak-hour chaos as train networks and ride share services were down briefly in some cities. Some hospital and emergency services were also impacted.

Optus CEO Kelly Bayer Rosmarin ruled out a cyber-attack but in an interview on ABC Radio did not give a reason for the outage, already in its eighth hour.

“It is highly unlikely (that the problem started within software in Optus networks), our systems are actually very stable … This is a very, very rare occurrence,” she said.

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“We are working really hard to get it up and running as soon as we possibly can.”

Optus is the Australian unit of telecoms firm Singapore Telecommunications (STEL.SI) and has more than 10 million customers, about 40% of Australia’s population.

Some services across fixed and mobile were gradually being restored but it could take a few hours for all services to recover, Optus said later on X, formerly known as Twitter.

“Without my phone I pretty much can’t do anything. I’m looking for a bank, and when you can’t go onto your phone and Google pretty much you are lost,” said Angela Ican outside the Optus store in Sydney’s central business district

Construction worker Kyle, who did not give his full name, said he wanted answers from Optus.

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“I was running late for work and couldn’t let my boss know. When I got on site, I couldn’t find my boss – it’s been a big day,” he told Reuters.

The outage comes after a cyber breach last year exposed personal details of millions of Optus customers, including home addresses, driver licence and passport numbers.

The parent company Singtel has said earlier this year that after the cyber-attack Optus made several investments to lift its capabilities and provide additional protection for customers.

Singtel shares were down 3.2% on the Singapore bourse after reports of the major outage.

LIMITED INFORMATION
Melbourne’s train networks were forced to shut down for about 30 minutes due to the outage, resulting in delays during the morning rush, media reported.

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Hospitals and emergency services across the country were also hit by the outage. Ramsay Health Care (RHC.AX), which owns 70 hospitals and clinics in Australia, said its phone services were impacted. Emergency triple zero (“000”) calls were not working from Optus landlines.

Banking services, including some ATMs using Optus, were also impacted. Commonwealth Bank (CBA.AX), the country’s biggest lender, said some customers may encounter difficulties with its services.

Federal Communications Minister Michelle Rowland said she had limited information about the outage.

“What we do know is that this is a deep fault. It has occurred deep within the network. It has wide ramifications across mobile, fixed, and broadband services for Optus customers,” Rowland told reporters.

She asked Optus to step up and provide timely updates.

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“Customers are clearly frustrated about it and Optus should respond to that accordingly,” she said.

Bill Corcoran an Australian Research Council Future Fellow at Monash University said the comments from Optus and the government suggest that the issue is with networking and control of infrastructure.

“This would be something like when you get an airline shutdown due to ‘IT issues’ – the expensive planes and so on are all ready to go, but the organization behind running those things has failed,” Corcoran said.

“Maybe this incident will cause us to have a closer look at how we want to run this critical national infrastructure across multiple private companies,” he said.

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Don’t worry if your Android gets stolen, new Theft Detection Lock comes to rescue

Don’t worry if your Android gets stolen, new Theft Detection Lock comes to rescue

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Don't worry if your Android gets stolen, new Theft Detection Lock comes to rescue

Google revealed plans to introduce a ground-breaking security feature for Android devices: Theft Detection Lock at the Google I/O 2024 developer conference held on Wednesday.

This innovative addition is specifically designed to combat the rising threat of smartphone theft by automatically locking the device when suspicious activity is detected.

Powered by artificial intelligence, Theft Detection Lock utilizes advanced algorithms to identify common motions associated with theft.

For instance, if a device suddenly begins moving rapidly in the opposite direction, indicative of a potential theft scenario, the feature swiftly triggers a screen lock mechanism.

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This proactive measure aims to thwart thieves from easily accessing sensitive user data stored on the device.

In addition to Theft Detection Lock, Google also announced the introduction of an Offline Device Lock feature. This functionality serves as a safeguard against intentional disconnection from the network, a common tactic employed by thieves to bypass security measures.

Instances such as repeated failed authentication attempts will prompt the Offline Device Lock, providing an added layer of protection for users’ devices.

Google revealed plans to enhance device security with measures aimed at preventing remote factory resets initiated by thieves.

Under the forthcoming update, if a thief attempts to reset a stolen device, they will be unable to set it up again without the necessary device or Google account credentials. This strategic move renders stolen devices essentially unsellable, significantly diminishing the incentives for phone theft.

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Tesla must face vehicle owners’ lawsuit over self-driving claims

Tesla must face vehicle owners’ lawsuit over self-driving claims

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Tesla must face vehicle owners' lawsuit over self-driving claims

A U.S. judge on Wednesday rejected Tesla’s bid to dismiss a lawsuit accusing Elon Musk’s electric car company of misleading owners into believing that their vehicles could soon have self-driving capabilities.

The proposed nationwide class action accused Tesla and Musk of having since 2016 falsely advertised Autopilot and other self-driving technology as functional or “just around the corner,” inducing drivers to pay more for their vehicles. 

U.S. District Judge Rita Lin in San Francisco said owners could pursue negligence and fraud-based claims, to the extent they relied on Tesla’s representations regarding vehicles’ hardware and ability to drive coast-to-coast across the U.S.

Without ruling on the merits, Lin said that “if Tesla meant to convey that its hardware was sufficient to reach high or full automation, the plainly alleges sufficient falsity.”

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The judge dismissed some other claims.

Tesla and its lawyers did not immediately respond to requests for comment. Lawyers for Tesla vehicle owners did not immediately respond to similar requests.

The case was led by Thomas LoSavio, a retired California lawyer who said he paid an $8,000 premium in 2017 for Full Self-Driving capabilities on a Tesla Model S, believing it would make driving safer if his reflexes deteriorated as he aged.

LoSavio said he was still waiting for the technology six years later, with Tesla remaining unable “even remotely” to produce a fully self-driving car.

The lawsuit seeks unspecified damages for people who since 2016 bought or leased Tesla vehicles with Autopilot, Enhanced Autopilot and Full Self-Driving features.

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Tesla has for many years faced federal probes into whether its self-driving technology might have contributed to fatal crashes.

Federal prosecutors are separately examining whether Tesla committed securities fraud or wire fraud by misleading investors about its vehicles’ self-driving capabilities, according to three people familiar with the matter.

Tesla has said Autopilot lets vehicles steer, accelerate and brake in their lanes, and Full Self-Driving lets vehicles obey traffic signals and change lanes.

But it had acknowledged that neither technology makes vehicles autonomous, or excuses drivers from paying attention to the roads.

The case is In re Tesla Advanced Driver Assistance Systems Litigation, U.S. District Court, Northern District of California, No. 22-05240.

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Microsoft asks hundreds of China staff to relocate

Microsoft asks hundreds of China staff to relocate

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Microsoft asks hundreds of China staff to relocate

Microsoft is asking about 700 to 800 people in its China-based cloud-computing and artificial-intelligence operations to consider transferring outside the country, the Wall Street Journal reported on Thursday.

The employees, mostly engineers with Chinese nationality, were earlier in the week offered an option to transfer to countries including the U.S., Ireland, Australia and New Zealand, the report said, citing people familiar with the matter.

The move comes amid spiralling US-China relations as the Biden administration cracks down on various sectors of Chinese imports, including electric vehicle (EV) batteries, computer chips and medical products.

A Microsoft spokesperson told the Journal that providing internal opportunities is part of its global business and confirmed the company had shared an optional internal transfer opportunity with a subset of employees. 

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Reuters reported earlier this month that the U.S. Commerce Department is considering a new regulatory push to restrict the export of proprietary or closed source AI models, whose software and the data it is trained on are kept under wraps.

The spokesperson, however, told the newspaper that the company remains committed to the region and will continue to operate in China.

Microsoft didn’t immediately respond to a Reuters request for comment.

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